Streamline Your Restaurant Ops: 5 Advantages of Food Ordering System

Modern-day restaurants must focus on delivering two primary entities quality food and quality service. In this Blog, we have tried to address how restaurants can implement a food ordering system that enhances operational efficiency. Also, the blog throws light on various methods in which technology helps to improve the food ordering system.

Food ordering at restaurants have undergone rapid transformation with restaurant owners embracing digital transformation on a war footing. Restaurants are building food ordering systems by exploring various opportunities technology offers.

How Food-Ordering System Improves Restaurant Efficiency 

1. Enhancing customer service: A technology-enabled food ordering system enables customers to place orders through Kiosks, making it more convenient and giving better experience.
2. Decongest Cash-counters: A technology-based food ordering system that implements self-service kiosks can decongest cash counters during peak hours and thus relieve the staff at cash counters from unnecessary stress.
3. Minimal risk of errors and improved customer experience: Embracing fast food kiosks or an online restaurant ordering system reduces human error during order placement, and customers have a unique hassle-free experience.
4. Generating valuable data: A food ordering system can collect data on customer orders and preferences, which can be used to improve menu offerings and marketing strategies.
5. Improving communication among staff: A restaurant kiosk can facilitate communication between kitchen staff and waitstaff, allowing orders to be passed on more quickly and accurately.

3 Popular Technology-Enabled Food Ordering Systems

The food ordering system has changed drastically in recent days. Restaurants have started adopting various types of the ordering system. Three prominent ones are:   

1.  Online Restaurant Reservations & Online Delivery

If your restaurant has limited seating capacity, it will be preferable to encourage customers to book the tables online. Also, if customers prefer takeaways, they can rely on online apps to place orders and deliver the food to their doorstep. 

2. Self-Service Kiosks

If you have a fast-food restaurant or QSR and customers face huge congestion at cash counters/order placing counters. Self-Service Kiosks or Restaurant kiosks come in handy. Installing Restaurant Kiosks at strategic places in your restaurant enables customers to place their orders with ease and collect their orders from the kitchen counter with little hassles.

Statista Reports: The QSR market in India was valued at 188 billion Indian rupees in 2020. This was further estimated to grow to over 500 billion rupees by 2025. The rising exposure to western food and culture and the higher disposable income led to significant growth in the quick-service restaurant sector.

In addition, adopting the QSR concept to serve Indian Food has also created a huge market for fast-food restaurants, and Self-Service Kiosks are being widely adopted by these hotels. 

3. Tablet Ordering System

One more technology-enabled service widely adopted by restaurants is a tablet ordering system that can enormously improve customer dining experience with accurate service.

How GoSelfServe can Empower Your Restaurant

Aidio GoSelfServe to date has helped QSRs and Fast-Food outlets in India to embrace technology and serve customers in a better manner with the help of our GoSelfServe “Self-Service Kiosks.”  Being an OEM of Interactive Displays, we are pioneering the Self-Service Kiosks manufacturing and end-to-end integration of services related to menu configuration, billing, and customization of the product as per the changing needs of our clients in the Indian subcontinent.

Our clients after installing GoSelfServe kiosks have experienced:

• 15-20% increase in average order value
• 33% decrease in labor cost
• 38% increase in peak-hour capacity
• 100% accuracy in billing      

Are you contemplating using a touchscreen ordering system? To explore our product, get in touch with us. Contact us here.