How Rameshwaram Cafe Decongested Cash-Counters with Aidio Go-SelfServe Kiosks?

Rameshwaram cafe is a new name in Bengaluru fast food joint arena that is making a huge impact amongst foodies with “Ghee-Sprinkled” dosas and innovative Idly recipes. The most interesting aspect of the fast emergence of this food outlet in the ‘Food-Duniya’ of Bengaluru is the management’s readiness to open up for technology enablement of services.

Yes, Rameshwaram Cafe has decongested the load on their cash counters by installing Go-SelfServe Kiosks. This technology enablement move has come to a win-win situation for both the customers who are delighted to enjoy cashless order booking and the cashiers have ample time to relax and deliver the duty without stress.

About Rameshwaram Cafe

Rameshwaram Cafe is an authentic south Indian food joint with outlets in Indiranagar and JP Nagar localities of Bengaluru. The cafe is named after the famous temple town of Rameshwaram as the proprietors of this hotel are hard-core fans of our former President Dr. APJ Abdul Kalam, and his native town is Rameshwaram.

This cafe provides a wide variety of South Indian Dishes and is quite innovative in exploring new varieties and also introducing new versions of Dosas and Idlis. The cafe had a critical challenge to decongest the cash counters which used to be always crowded with customers. 

They found the right companion in Go-SelfServe Kiosk which offers a UPI-based payment and Interactive digital order booking device.

About Aidio Go-SelfServe

Aidio is a pioneer and Original Equipment Manufacturer (OEM) in Interactive display manufacturing. Besides, the policy of our brand is to innovate. We also cater to the needs of the customers and safeguard the interests of consumers in the post-pandemic world.

Go-SelfServe is an Android Kiosk and it is our in-house product designed to deliver a simple experience of hassle-free food orders at a Restaurant (QSR). It allows customers to explore the Digital Menu, and place an order by scanning the QR code via any UPI app.

The Rameshwaram Cafe Challenge

This cafe is always crowded with customers and the stress on cash counter personnel during peak hours is enormous. The management had to de-stress their staff from taking orders relentlessly. The management opted for technology enablement by installing Go-SelfServe Kiosks.

The Aidio Go SelfServe Solution

The Go-SelfServe Kiosk comes with an interactive display and embedded software. Customers can navigate the menu items on the interactive screen with ease of browsing through their smartphones, placing orders, and making payments through QR code-based UPI portals.

Here is a step-by-step procedure of how our Go-SelfServe Kiosk functions:

1. The Go-SelfServe Kiosk displays the Menu items.
2. Customers have to select an item of their choice using the interactive display screen.
3. On successful selection of the item, the total cost of the items booked is displayed.
4. Customers have to use the QR-Code-based UPI app on their mobile phones and make the payment.
5. On successful payment, the thermal printer prints the receipt.
6. Submit the receipt/token at the food counter and collect the food.

How Rameshwaram Cafe’s Key Pain Point Got Resolved?

The Cashiers and Cash Counter Staff had a hard time managing the activities by accepting orders. The staff had a stressful situation and badly needed to decongest the cash counter load. By installing Aidio Kiosks the load on the cash counter is significantly reduced, and the tracking of orders and maintaining the bills is hassle-free. Now both the staff and customers are happy serving and eating delicious food!